Refund policy

  1. Return Processing

  • Receiving & Inspecting the Item:

    • Upon receipt, the brand inspects the item to ensure it meets the return criteria.

  • Processing Refund/Exchange:

    • The brand has 5 business days to deny or approve the return. If approved, refunds are processed, or store credit is initiated as per the customer's request.

  • Notification:

    • The customer receives an email confirming the completion of their return, along with any relevant details (e.g., refund processed,store credit applied to account).

  1. Refund Completion

  • Refund Timelines:

    • Refunds are typically processed within 5 business days of return approval.

  • Store Credit:

    • If applicable, store credit is issued immediately and applied to the customer’s account.